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TriWest Healthcare Alliance Recognized for Call Center Customer Satisfaction Excellence
TriWest Healthcare’s Call Center has been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience”
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For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com
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Behavioral Health Portal Emotional & Mental Health Connections

Eligibility

Who is eligible for TriWest Online Care?


Option Eligibility
Behavioral Health PortalBehavioral Health Web Portal
  • TRICARE West Region beneficiaries
Behavioral Health Contact CenterBehavioral Health Contact Center
  • West Region beneficiaries eligible for TRICARE behavioral health benefits
TRICARE Assistance Program (TRIAP)TRICARE Assistance Program (TRIAP)
  • Active duty Service members and their spouses
  • Active duty family members age 18 years and older
  • TRICARE Reserve Select enrollees
  • Beneficiaries eligible for TRICARE benefits under the Transitional Assistance Management Program
Tele-Behavioral Health Care Services Tele-Behavioral Health Care Services
  • West Region beneficiaries eligible for TRICARE behavioral health benefits, with appropriate referrals and authorizations