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Copyright 2010 © - TriWest Healthcare Alliance
For J.D. Power and Associates 2010 Call Center Certification Program
SM
information, visit www.jdpower.com
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Auth/Referrals
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Prior Authorization List
Auth/Referral Process
Sensitive Diagnoses List
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Emergency vs. Urgent Care
Traveling
Understanding your auth/referral letter
Prior authorization for care may be required for a medical service or procedure that your provider recommends and referrals are necessary when you need certain services or procedures that your provider does not administer.
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»
BONUS: Electronic Notifications
As a registered user, you can opt in to receive a
QuickAlert
e-mail or phone call when a referral or authorization is processed in your name, and even go green by signing up for
paperless referral and authorization letters
.
Register today
, or click “
My Account
” to get started.
Emergency vs. Urgent Care
Knowing the difference between emergency and urgent care can save you time and money.
Learn More »
Go Green
As a registered user, you can Go Green with paperless authorization letters. Receive an electronic notification within 36 hours when an authorization is processed.
Learn More »
