Our Story

Our Story

Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do.

Since our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve® our nation's Veterans and military community.

For 17 years, we administered the Department of Defense TRICARE program. We have been proud to serve those who wear America's uniform, those who came before them and their family members. Today, we are privileged to support the health care needs of our nation's Veterans, offering access to quality provider networks and excellent customer service through the Veterans Choice Program.

TriWest is also proud to provide peer-to-peer support for the Defense Suicide Prevention Office's “BeThere” program. Here's how we do it:

Service is Our Mindset.

Doing “Whatever It Takes!” is not only our corporate motto, it is a deep-rooted desire to go above and beyond for our customers, because we understand and honor them.

We Respect the Military Culture. We Honor the Sacrifices Made. We are Committed to Providing the Support Our Customers Deserve.

Our team members – many of whom are former military or military family members – are committed to providing superior service to our nation's heroes. Our extensive network of providers ensures we are able to meet the health care needs of our customers, offering quality care closer to their homes, whether in urban, rural or highly rural areas.

The providers in our network and our business partners strive to continually support the military community and exceed customer expectations.

Caring for Those Who Serve.

TriWest is publicly minded, not publicly traded. We take our mission a step further by giving back to the communities we serve and fulfilling the needs of our customers by working with military and Veterans service organizations as well as supporting charitable causes.

What We Do

A History of Service

TriWest Healthcare Alliance was founded in 1996 to provide active duty Service members, retirees and their families access to quality health care under the Department of Defense TRICARE program. For 17 years, we honored our beneficiaries’ service and sacrifice with an unwavering commitment to do “Whatever It Takes!” to meet their health care and customer service needs.

While we no longer administer the TRICARE program, we are still On a Mission to Serve® the deserving military and Veteran population. As such, we are pleased to continue providing behavioral health services to the U.S. Marine Corps through the DSTRESS Line as well as handling patient appointing at various military clinics.

TriWest Healthcare Alliance Regions MapIn addition, TriWest now serves our nation's Veterans through the Department of Veterans Affairs (VA) Patient-Centered Community Care (PC3) Program. This program is designed to provide Veterans with coordinated, timely access to quality health care through a comprehensive network of TriWest's civilian providers when VA care is not available in-house. TriWest will provide access to care for Veterans in Regions 3, 5 and 6 of the PC3 Program, encompassing all or parts of 28 states and three territories. And in November 2014, VA modified TriWest's PC3 contract to expand our role serving the Veterans of our nation through the Veterans Choice Program (VCP).

This program was enacted by Congress and signed into law under the Veterans Access, Choice and Accountability Act of 2014. Under the law, Veterans enrolled with VA may use the VCP to receive health care in their communities rather than waiting 30 days for a VA appointment or traveling distances over 40 miles to a VA medical facility.

We will leverage our experience, knowledge and respect of military culture, our unparalleled provider network, our award-winning innovations in health care program management and our best-in-class customer service to continue On a Mission to Serve®, as we have done from the inception of our company.

We are Committed to Serving Military Communities. It's Who We Are. It's What We Do.