Our Story

Our Story

Our Story

Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do.

Since our founding in 1996, TriWest Healthcare Alliance has been On a Mission to Serve® our nation's Veterans and military community.

For 17 years, we administered the Department of Defense TRICARE program. We have been proud to serve those who wear America's uniform, those who came before them and their family members. Today, we are privileged to support the health care needs of our nation's Veterans, offering access to quality provider networks and excellent customer service through the Patient-Centered Community Care Program (PC3) and Veterans Choice Program (VCP).

Here's how we do it:

Service is Our Mindset.

Doing “Whatever It Takes!” is not only our corporate motto, it is a deep-rooted desire to go above and beyond for our customers, because we understand and honor them.

We Respect the Military Culture. We Honor the Sacrifices Made. We are Committed to Providing the Support Our Customers Deserve.

Our team members – many of whom are former military or military family members – are committed to providing superior service to our nation's heroes. Our extensive network of providers ensures we are able to meet the health care needs of our customers, offering quality care closer to their homes, whether in urban, rural or highly rural areas.

The providers in our network and our business partners strive to continually support the military community and exceed customer expectations.

Caring for Those Who Serve.

TriWest is publicly minded, not publicly traded. We take our mission a step further by giving back to the communities we serve and fulfilling the needs of our customers by working with military and Veterans service organizations as well as supporting charitable causes.

What We Do

A History of Service

TriWest Healthcare Alliance was founded in 1996 to provide active duty Service members, retirees and their families access to quality health care under the Department of Defense TRICARE program. For 17 years, we honored our beneficiaries’ service and sacrifice with an unwavering commitment to do “Whatever It Takes!” to meet their health care and customer service needs.

While we no longer administer the TRICARE program, we are still On a Mission to Serve® the deserving military and Veteran population. As such, we are pleased to continue providing behavioral health services to the U.S. Marine Corps through the DSTRESS Line as well as handling patient appointing at various military clinics.

TriWest Healthcare Alliance Regions MapTriWest Healthcare Alliance has the privilege of serving our nation’s heroes as the partner of the Department of Veterans Affairs (VA) in administering the Patient-Centered Community Care Program (PC3) and Veterans Choice Program (VCP). Starting in 2013, TriWest served the health care needs of Veterans through the PC3/ VCP in 28 states and the Pacific. Today, TriWest is honored to serve the health care needs of Veterans in all 50 states, as well as American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the Virgin Islands.

The PC3/VCP are intended to enhance access to health care services for Veterans through “one network,” a consolidated civilian provider network available to supplement care delivered through VA medical facilities. The programs cover all medical and surgical services, behavioral health, primary care services, including routine diagnostic tests and radiology, and laboratory and preventive services.

TriWest administers the VCP as a result of legislation enacted by the President and Congress – the Veterans Access, Choice and Accountability Act (VACAA) of 2014. Under this program, eligible Veterans receive a Choice Card that allows a Veteran to seek care from community providers if the Veteran faces wait times longer than 30 days for a specific service, the services are not available at the VA medical center, or a VA medical facility is not easily accessible (>40 miles) from their home. Additionally, Veterans facing an unusual or excessive burden in traveling to the closest VA medical center based on geographic challenges, environmental factors, or medical condition may also receive community care under the VCP.

In September 2018, VA asked TriWest to quickly stand up a provider network, claims processing and payment, medical administrative management, and customer services support of PC3/VCP across the entire nation on an interim basis, until the next generation of VA community care is implemented. As a result, TriWest expanded services provided and is now enhancing access to community care for Veterans nationwide.

We will leverage our experience, knowledge and respect of military culture, our unparalleled provider network, our award-winning innovations in health care program management and our best-in-class customer service to continue On a Mission to Serve®, as we have done from the inception of our company.

We are Committed to Serving Military and Veteran Communities. It's Who We Are. It's What We Do.