Chief Administrative Officer
Jim’s dynamic management career has been built on growing and improving high-caliber business organizations through service excellence, technology innovation, operational effectiveness and fiscal responsibility. He has demonstrated his expertise in making service organizations stronger by blending core operational excellence and leadership with innovative and transformational thinking and execution.
Beginning with the foundational elements of leading a service organization, Jim has effectively integrated other dimensions and critical aspects of service excellence including business process optimization, innovative new products and services, marketing and branding, and technology solutions to deliver world-class operational excellence. His work in the area of Customer Experience Management has been recognized by Gartner and Forrester.
Jim rejoined TriWest Healthcare Alliance in 2015 after spending 2 years leading a boutique consulting firm specializing business optimization. In his previous 10-year tenure with TriWest as Vice President of eBusiness, Jim was recognized for building, growing, and improving the service organization (including several secondary/operational support areas). Once the organization had stabilized and was delivering consistently high quality service to their members and health care providers, he developed and implemented a strategic plan to transform TriWest into a global leadership position by leveraging best-of-breed operational technology such as Business Process Management solutions, innovative new B2B and B2C products, core service excellence and quality, and business agility.
Prior to joining TriWest in August of 2002, Jim held several high-profile leadership positions with world-class corporations in start-up, rapid growth, turnaround, transitional and cultural change phases – most notably 10 years with MCI Telecommunications.
Jim is a graduate of the University of Colorado with a degree in Economics. He lives in Cave Creek, Arizona with his wife and 3 children.