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Contacting TriWest? Let Us Help You

As we are about to enter a new year, TriWest Healthcare Alliance would like to offer some suggestions to improve your experience when calling TriWest for information about a TRICARE program or assistance with a specific issue.

History has shown that the call volume to the TriWest Contact Center in January is usually 20% higher than normal. While TriWest will ensure adequate staffing in our Contact Center to handle the increased call loads, to further avoid delays, please consider the following suggestions:

  • Call 1-888-TRIWEST (888-874-9378) during off-peak hours (after 1:00 pm in your time zone) for a quicker response time.
  • Use the Interactive Voice Response (IVR) system to receive information 24-7 without the necessity of speaking to a customer service representative. An IVR guide is available in the Provider Connection of www.triwest.com in the Resource Library to guide you through the process.
  • Register for the secured Web site where you can perform a variety of functions without calling TriWest. Registered providers have access to a secure portal on www.triwest.com where they can:
    • Verify patient eligibility
    • Determine status of referrals/authorizations
    • Submit claims online, view claims and check claim status
    • Download Explanations of Benefits
    • See what checks have been issued
In addition, the Provider Connection area of www.triwest.com has specific sections for TRICARE reimbursement rates, referrals and authorizations, claims and reimbursement, TRICARE programs and benefits, the National Provider Identifier (NPI), Electronic Data Interchange (EDI), the Resource Library, and more!

TriWest’s E-Seminars also offer the convenience of learning about TRICARE programs in the comfort of your office, home or any location with Internet access at a time most convenient to you. Go to the Provider Connection at www.triwest.com to find the "E-Seminars" link.

Thank you for your continued support and the care you provide to TRICARE beneficiaries in the West Region.