Portal HomeAccess to Tricare
bottom stripe
TriWest Healthcare Alliance Recognized for Call Center Customer Satisfaction Excellence
TriWest Healthcare’s Call Center has been recognized by J.D. Power and Associates for providing “An Outstanding Customer Service Experience”
URAC
About TriWest   |    Employment   |    Contact Us   |    Site Map   |   News Room
For J.D. Power and Associates 2010 Call Center Certification ProgramSM information, visit www.jdpower.com
Quick Links
Provider Forms
Claims/Payments
Referrals/Auths
Patient Eligibility
Programs Benefits
Provider Handbook
Prior Authorization List
 

Your opinion is important to us! Let us know how we're doing.

Tab Background
Decrease Font Size Default Font Size Increase Font Size Send this Page Via Email Print this Page
Stay in the Know - Signup now

Follow the Proper Procedure for Photograph Requests

In order to help TriWest Healthcare Alliance make an appropriate medical necessity determination and process certain types of authorization requests, photographs may be requested by TriWest for the authorization of various surgical procedures.
Please adhere to the following procedure for photographs requested by TriWest:

  • Mail the photographs to the appropriate Hub address listed below after you submit your referral/authorization form to TriWest.
  • TriWest is unable to accept faxed or electronically submitted photographs or dental X-rays. 
  • Make sure that the sponsor’s Social Security number and beneficiary’s name and date of birth are on the photo(s).

TriWest recently changed its organizational Hubs and the areas they service. The following table shows the updated list:

Hub & States Address
Tacoma Hub
Washington, Oregon, Idaho, Montana, Alaska
TriWest Healthcare Alliance
1501 Market St.
Suite 200
Attn: HCS Documentation
Tacoma, WA 98402
San Diego Hub
California (except for Northern California), Nevada and Yuma, AZ
TriWest Healthcare Alliance
9275 Sky Park Ct.
Suite 250
Attn: HCS Documentation San Diego, CA 92123
Phoenix Hub
Arizona (excluding Yuma), New Mexico, Utah, Northern California and El Paso, Texas

TriWest Healthcare Alliance
16010 N. 28th Ave
Attn: HCS Documentation

Phoenix, AZ 85053

Central Hub
Colorado, Nebraska, Minnesota, Iowa, North Dakota, South Dakota, Wyoming, Missouri, Kansas
TriWest Healthcare Alliance
5475 Mark Dabling Blvd.
Suite 210
Attn: HCS Documentation
Colorado Springs, CO 80918
Hawaii Hub
Hawaii only
TriWest Healthcare Alliance
3375 Koapaka St.
Suite C310
Attn: HCS Documentation
Honolulu, HI 96819

Once the authorization is approved, the photographs that were mailed to TriWest will be returned to the requesting provider’s office. If the procedure is not approved, the mailed photos will be stored in a secure, central area at the corporate office in Phoenix until the filing deadline for appeals has passed, then the photos will be returned to the sender.

All registered providers on the secure provider portal at www.triwest.com/provider have the ability to submit referrals/authorizations online, which is the preferred way to submit a referral/authorization request to TriWest.

For more information, go to www.triwest.com/provider or call 1-888-TRIWEST (1-888-874-9378).

Published Date: 01/27/2010