Video News Release Script

(narrator) Some of our brave service members, returning from the wars in Iraq and Afghanistan, seek treatment for combat-stress related symptoms. The stress of their deployments creates unique challenges for service members and their families.

TriWest Healthcare Alliance has developed the multi-dimensional Help From Home program -comprised of several initiatives that proactively address those challenges. One available resource is the new Help From Home video, available in streaming video at www.triwest.com. This program includes two video presentations. The first, Getting Home, All the Way Home, provides post-deployment support to returning combat veterans and discusses common symptoms of combat stress and treatment options.

(Dr. Maguire) After having deployed to a combat zone, there’s a good chance you’ll come back with various symptoms; these symptoms may be physical symptoms or they may involve relationships with other people; you may notice some changes in yourself, or for that matter you may notices some changes in the loved ones around you.

(narrator) The second video, On the Homefront, reaches out to the military family and features personal insights from families across the country that remained at home while a loved one deployed.

(Kelly, active duty, and wife Charlene)

(Kelly) I took myself in. I wasn’t going to let the extra baggage push way out. I wasn’t going to lose my mind because of something stupid – something I couldn’t control.

(Charlene) And he actually told me before he was coming home… he said ‘I’m going to need counseling on the phone he was saying that, so I did not have to - it’s hard because some of the young families, the soldiers are feeling they don’t have to do counseling, but now, a year later they’re going ‘oh boy, I really need counseling.’ So for him, he didn’t have a problem saying I can get counseling (they chuckle and nod).

(narrator) One of the greatest challenges that members of the National Guard and Reserve face is reintegrating back into society after a deployment. "On the Homefront" features Chaplain Morris from the Minnesota Army National Guard who has implemented a very successful reintegration program. Chaplain Morris says reintegration is not a federal program, it’s a community process.

(Chaplain Morris) If we have clergy and social service providers and mental health providers that understand the strains that families go through when a loved one is in a war zone; and if we have a community that’s willing to accept us and allows us to be productive in their midst - then we’ll be able to re-integrate.

(narrator) In addition to these video programs, TriWest’s Help From Home program includes a variety of other initiatives including:

• Continuing education seminars for providers
• Resources and information through a behavioral health portal at www.triwest.com
• An online interactive map that pinpoints local and national resources in the TRICARE West Region
• 24/7 support from experienced clinicians through TriWest’s Crisis Hotline: 866.284.3743
• One-on-one depression support with a TriWest health coach
• Family readiness centers
• An embedded provider pilot program and a primary care pilot program
• And summer camps for our military’s children

All of TriWest’s behavioral health support is free to eligible TRICARE beneficiaries and their family members and does not affect TRICARE benefits in any way.

For more information, please visit the Behavioral Health Portal on www.triwest.com or call TriWest at 888-874-9378.

The resources available through the Help From Home program have been carefully selected with our nation’s military and their loved ones in mind. TriWest is committed to doing Whatever It Takes to assist and expedite support for those who serve our country, either in the battlefield or on the homefront.