TriWest Honored to Have Contact Center Recertified as a Center of Excellence

PHOENIX (August 16, 2024) — For the fourth consecutive year, TriWest Healthcare Alliance’s (TriWest) Contact Center has been recertified as a Center of Excellence by BenchmarkPortal. The recognition is based on the world’s largest database of best-practice metrics that BenchmarkPortal audits and validates.

“It’s an honor for TriWest’s Contact Center to once again be certified as a Center of Excellence,” said President and CEO David J. McIntyre Jr. “It validates that TriWest employees are committed to doing “Whatever It Takes!^®" for our nation’s military and Veteran communities. We look forward to continuing to provide superior customer service for those we serve.”

The Center of Excellence certification is awarded to call centers who meet or surpass industry standards in efficiency and quality.

TriWest has been On a Mission to Serve^® for 28 years and has proudly cared for the health care needs of those who wear or have worn the cloth of our nation.

About BenchmarkPortal

BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports since 1995. They have gained international recognition for its innovative approach to best practices for the contact center industry.

BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being updated with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal please visit www.BenchmarkPortal.com.