Community Care Network Providers
COMPACT Act Effective January 17, 2023
As a result of the Veterans Comprehensive Prevention, Access to Care, and Treatment Act of 2020 (Veterans COMPACT Act of 2020), eligible Veterans in acute suicidal crisis at a VA or non-VA facility is a covered benefit. Emergency/urgent care providers must adhere to VA’s emergency care reporting in the CCN Urgent Care & Emergency Care QRG.
Proudly Caring for Our Nation's Heroes
Department of Veterans Affairs (VA) Community Care Providers: Thank you for caring for our nation’s Veterans.
Here you can access training and tools for VA’s Community Care Network (CCN).
Thank you for joining us On a Mission to Serve®.
Community Care Network Resources
Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training.
Use VA's HealthShare Referral Manager (HSRM) to request additional services, review referrals, and upload medical documentation.
Visit Availity for secure Claims Status Check or call 877-226-8749 for automated entries.
TriWest Serves Community Care Network Regions 4 and 5
VA purchases care in the community to ensure Veterans receive the health care services they need. The new consolidated approach to purchasing this care is through the Community Care Network, or CCN.
TriWest is VA's third party administrator for CCN Regions 4 and 5.
CCN covers all U.S. states and territories with an established set of regional boundaries aligned to state borders to provide local flexibility and increased access to care. VA relies on the third party administrators to develop and administer regional networks of high-performing, licensed, and contracted health care providers.
VA Map of CCN Regions
Patient-Centered Community Care (PC3) Update
PC3 officially ended in Alaska and the U.S. Pacific Territories on March 31, 2022. TriWest will continue to pay PC3 claims on approved referrals for dates of service through the authorization expiration date or March 31, 2022, whichever comes first. Providers should submit all PC3 claims to PGBA within 30 days for timely reimbursement.
To access the PC3 Provider Handbook or Quick Reference Guides, log in to Availity.com.
To learn more about TriWest, visit the About section of this site.