Change Healthcare Cybersecurity Breach and Its Impacts
TriWest Healthcare Alliance is actively monitoring the outages caused by the Change Healthcare (CHC) cybersecurity breach that is impacting some provider operations. We are partnering with VA to determine the impact to Veteran care and are committed to providing updates as more information becomes available.
From the U.S. Department of Veterans Affairs (VA):
VA is actively monitoring the nationwide outages caused by cybersecurity breach impacting Change Healthcare this week. VA has taken swift action to disconnect from all known systems with Change Healthcare and is aggressively collecting data to identify impacts on Veterans. While many non-VA pharmacies are impacted, VA pharmacies are not. If Veterans are experiencing a problem filling a prescription by a VA-authorized community provider, they should contact their local VA pharmacy or call 1-800-MyVA411 (1-800-698-2411). Our highest priority is protecting Veterans’ personal information, proactively managing impacts to facility operations, and ensuring our systems and services are available to Veterans, their families, and caregivers. We will continue to monitor the situation and proactively update stakeholders as more information becomes available.
Preparing for TRICARE
Are you interested in providing care for military personnel, retired military and their families? TriWest is expanding its coverage with the next generation TRICARE contract.
Learn more about TRICARE and how to join the TriWest network.
Proudly Caring for Our Nation's Heroes
Department of Veterans Affairs (VA) Community Care Providers: Thank you for caring for our nation’s Veterans.
Here you can access training and tools for VA’s Community Care Network (CCN).
Thank you for joining us On a Mission to Serve®.
Community Care Network Resources
Access TriWest’s Payer Space on Availity for secure transactions, CCN quick reference guides, the Provider Handbook, and live or on-demand training.
Use VA's HealthShare Referral Manager (HSRM) to request additional services, review referrals, and upload medical documentation.
Visit Availity for secure Claims Status Check or call 877-226-8749 for automated entries.
Register for required and highly encouraged training to best serve Veterans.
Learn more and show your interest in joining the network to care for Veterans and military families in your community.
Hear about the importance of serving Veterans from members of our senior leadership team.
Stay updated on VA community care. Read the monthly e-newsletter, Provider Pulse.
TriWest Serves Community Care Network Regions 4 and 5
VA purchases care in the community to ensure Veterans receive the health care services they need. The new consolidated approach to purchasing this care is through the Community Care Network, or CCN.
TriWest is VA's third party administrator for CCN Regions 4 and 5.
CCN covers all U.S. states and territories with an established set of regional boundaries aligned to state borders to provide local flexibility and increased access to care. VA relies on the third party administrators to develop and administer regional networks of high-performing, licensed, and contracted health care providers.
VA Map of CCN Regions
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