Accreditations and Certifications

We're also honored to be certified and accredited for our customer service and clinical excellence.

URAC Accreditation Case Management
06/01/2026

Case Management 6.0
Expiration Date: 06/01/2026

Provides for interactive care coordination in collaboration with patients and other stakeholders.

URAC Accreditation Health Network
08/01/2026

Health Network 8.0
Expiration Date: 08/01/2026

Performs and/or delegates health network functions, including management, credentialing and recredentialing.

2024 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

2024 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

TriWest’s Contact Center was recognized for the fourth consecutive year by BenchmarkPortal as a "Center of Excellence." The recognition is based on the world’s largest database of best-practice metrics that BenchmarkPortal audits and validates.

2023 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

2023 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

TriWest was recognized for the third consecutive year by BenchmarkPortal as a Contact Center "Center of Excellence." The "Center of Excellence" distinction is based on best practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by BenchmarkPortal researchers, and is one of the most prestigious awards in the customer service and support industry.

2022 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

2022 "Center of Excellence" Recertification from BenchmarkPortal for Superior Customer Service

The "Center of Excellence" recognition is one of the most prestigious awards in the customer service and support industry. Contact Centers can achieve the "Center of Excellence" distinction each year based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. TriWest earned the certification for the second year as we continue to demonstrate excellence in customer service.

2022 "Top Large Contact Center" from BenchmarkPortal for Efficiency and Effectiveness

2022 "Top Large Contact Center" from BenchmarkPortal for Efficiency and Effectiveness

This award recognizes large contact center operations that are judged by 20 key efficiency and effectiveness performance indicators for contact centers nationwide with more than 251 agents. Winners demonstrated the ability to consistently provide superior service and financial performance based on metrics such as average contact handle time, average speed to answer questions, and customer and agent satisfaction.

2021 "Center of Excellence" from BenchmarkPortal for Superior Customer Service

2021 "Center of Excellence" from BenchmarkPortal for Superior Customer Service

This award certifies contact centers for superior customer service provided by contact center staff. The "Center of Excellence" recognition is one of the most prestigious awards in the customer service and support industry. Contact Centers achieve the "Center of Excellence" distinction based on best-practice metrics drawn from the world's largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.