BenchmarkPortal Recertifies TriWest’s Contact Center as Center of Excellence

PHOENIX (August 15, 2023) – The TriWest Healthcare Alliance (TriWest) Contact Center has been recertified for the third consecutive year as a Center of Excellence by BenchmarkPortal, an industry leader in contact centers providing benchmarking, certification, training, consulting and industry reports.

"This recognition validates that our employees continue to embody TriWest's mission of doing 'Whatever It Takes!®' to serve our nation’s bravest," said TriWest President and CEO David J. McIntyre, Jr. "It's an honor to be recognized for the important work we do each day delivering exceptional service to those who matter most."

The Center of Excellence distinction is one of the most prestigious recognitions in the customer service and support industry. The recognition is based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that BenchmarkPortal audits and validates.

A contact center receives the certificate if they have met and/or surpassed the standards of efficiency and effectiveness.

For 27 years, TriWest has proudly served America’s military and Veteran communities, ensuring they receive access to the best care and services they deserve.

TriWest looks forward to continuing to provide superior customer service, while following industry best practices.

About BenchmarkPortal

From its origins in 1995, BenchmarkPortal has become a global leader in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry.

BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.

For more information on BenchmarkPortal please visit